Ello Ogden 16oz Ceramic Travel Mug with Splash-Resistant Slider Lid and Protective Silicone Sleeve, Perfect for Coffee or Tea, BPA-Free

Shipping Policy

Last updated: September 24, 2026

Where we ship

Wazaon ships to addresses in the United States only. We don't currently ship internationally.

Shipping cost

Standard Shipping is a flat $2.99 per order, no matter how many items you order. The shipping cost is shown at checkout before you pay.

Processing time

Orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or US public holidays.

Delivery time

After processing, Standard Shipping takes 3–5 business days. Most orders arrive within 4–8 business days of being placed. Delivery times are estimates and can be affected by carrier delays or weather.

Order tracking

When your order ships, we email you a tracking number. You can also check your order status in your account.

Orders with multiple items

Orders with several items may ship in separate packages and arrive on different days. You are only charged shipping once per order.

Delayed or lost packages

If your order hasn't arrived within the estimated delivery time, or tracking shows it as delivered but you haven't received it, email support@wazaon.com within 7 days of the expected delivery date. We will work with the carrier and send a replacement or a refund if the package is lost.

Incorrect addresses

Please check your shipping address at checkout. If you notice a mistake, email us right away and we will update it if the order hasn't shipped yet. If a package is returned to us because of an incorrect address, we will contact you to arrange reshipment.

Contact

Wazaon
5900 Balcones Drive #7048, Austin, TX 78731, United States
Email: support@wazaon.com
Phone: +1 512-678-3654