Refund policy
Return & Refund Policy
Wazaon (wazaon.com) accepts returns within 14 days of delivery.
Eligibility
- The item must be unused and in the same condition you received it.
- The item must be in its original packaging with all parts and accessories.
- Proof of purchase (order number or order confirmation) is required.
Items that can't be returned
- Opened personal care, beauty, oral care and hygiene products
- Gift cards
- Custom or personalized items
How to start a return
Email support@wazaon.com within 14 days of delivery with your order number and the reason for the return. We will reply within 1–2 business days with return instructions and the return address. Items sent back without an approved return request can't be accepted.
Return shipping costs
Return shipping is paid by the customer. If the item arrived damaged, defective or was not the item you ordered, we cover the return shipping and send you a prepaid return label.
Damaged, defective or wrong items
Please check your order when it arrives. If anything is damaged, defective or incorrect, email support@wazaon.com within 14 days of delivery with your order number and a photo of the issue. We will send a replacement or issue a full refund, including the original shipping cost.
Refunds
After we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few additional days to post the refund. The original $2.99 shipping charge is not refundable unless the return is due to our error.
Exchanges
We don't offer direct exchanges. Return the eligible item for a refund and place a new order for the item you want.
Contact
Wazaon
5900 Balcones Drive #7048, Austin, TX 78731, United States
Email: support@wazaon.com
Phone: +1 512-678-3654
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